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Shipping Policy

At SHETOP, we are committed to delivering your favourite styles safely, quickly, and efficiently. Please review our shipping guidelines below.

1. Order Processing Time

  • All orders are processed within 1–2 business days (Monday–Saturday).
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During sales or high-demand periods, processing time may extend by 1–2 additional days.

2. Shipping Time

Once your order is dispatched, the estimated delivery timelines are:

  • 3–7 business days for metro cities
  • 5–10 business days for non-metro and remote areas

Please note: Delivery timelines may vary slightly depending on your location and courier service availability.

3. Shipping Charges

  • Free shipping on all prepaid orders
  • For Cash on Delivery (COD) orders, an additional fee may apply (if COD is available)

4. Order Tracking

  • Once your order is shipped, you will receive a tracking link via Email/SMS/WhatsApp
  • You can track your shipment anytime using the provided tracking ID

5. Incorrect Address / Failed Delivery

Please ensure that your shipping address and contact details are accurate at the time of placing the order.

Delivery may fail due to:

  • Incorrect or incomplete address
  • Customer unavailable at delivery time
  • Phone switched off or unreachable
  • Multiple failed delivery attempts

In such cases, the order may be returned to us. Re-shipping charges will be applicable.

6. Damaged or Missing Items

If your order arrives damaged or if any item is missing:

  • Capture clear photos/videos of the package and product
  • Report the issue within 24 hours of delivery

📩 Email us at: khanshehraz356.sk@gmail.com

Our team will review and assist you with a suitable resolution or replacement.

7. International Shipping

Currently, SHE TOP ships only within India.

8. Order Cancellation After Dispatch

  • Once the order has been dispatched, cancellation is not possible
  • Refusal to accept delivery may result in the deduction of forward and return shipping charges

9. Contact Us

For any shipping or delivery-related queries, feel free to reach out:

Email: khanshehraz356.sk@gmail.com

Phone: +91 70115 91204

Address: SECOND FLOOR, WZ-266, MADIPUR VILLAGE, New DELHI, New Delhi, Delhi, 110063

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