Return & Refund Policy
At SHETOP, we want you to love every purchase. If something isn’t right, we’re here to help.
1. Return Eligibility
We accept returns under the following conditions:
- Return request must be raised within 48 hours of delivery
- Product must be unused, unworn, and in original condition
- Original packaging, tags, and invoice must be intact
- The customer should not damage product
❌ Returns will NOT be accepted if:
- The product is used or worn
- Tags are removed
- Return request is raised after 48 hours
2. Return Process
To initiate a return:
- Email us at khanshehraz356.sk@gmail.com
- Share:
- Order ID
- Reason for return
- Clear photos/videos of the product
Our team will verify and approve your request within 24–48 hours.
3. Reverse Pickup
- If reverse pickup is available in your area, we will arrange it
- If not, you may need to self-ship the product to our address
📍 Return Address:
H NO. G-87-B Godown at First Floor
24/11/1, Laxmi Park
Near Nangloi 2 Branch Post Office
Nangloi, West Delhi
Delhi – 110041, India
4. Refund Policy
Prepaid Orders:
- Refund will be processed to the original payment method
- Timeline: 5–7 business days after quality check
COD Orders:
- Refund will be processed via:
- Bank Transfer / UPI
- Customer must provide correct bank/UPI details
- Timeline: 5–7 business days after approval
5. Return Charges
- Free return for defective/damaged/wrong items
- For other reasons (size issue/change of mind):
- ₹100–₹150 return shipping fee may be deducted
6. Exchange Policy
We support size exchange (subject to availability):
- Exchange request must be raised within 48 hours
- Only one exchange allowed per order
7. Damaged / Wrong Product
If you receive a damaged or incorrect product:
- Report within 24 hours of delivery
- Share proper unboxing video + images
Without proof, claims may not be accepted.
8. Non-Returnable Items
- Items purchased during clearance or sale
- Customized or special-order products (if any)
9. Contact Us
Email: khanshehraz356.sk@gmail.com
Phone: +91 70115 91204
Address: SECOND FLOOR, WZ-266, MADIPUR VILLAGE, New DELHI, New Delhi, Delhi, 110063