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Return & Refund Policy

At SHETOP, we want you to love every purchase. If something isn’t right, we’re here to help.


1. Return Eligibility

We accept returns under the following conditions:

  • Return request must be raised within 48 hours of delivery
  • Product must be unused, unworn, and in original condition
  • Original packaging, tags, and invoice must be intact
  • The customer should not damage product

❌ Returns will NOT be accepted if:

  • The product is used or worn
  • Tags are removed
  • Return request is raised after 48 hours

2. Return Process

To initiate a return:

  1. Email us at khanshehraz356.sk@gmail.com
  2. Share:
    • Order ID
    • Reason for return
    • Clear photos/videos of the product

Our team will verify and approve your request within 24–48 hours.


3. Reverse Pickup

  • If reverse pickup is available in your area, we will arrange it
  • If not, you may need to self-ship the product to our address

📍 Return Address:
H NO. G-87-B Godown at First Floor
24/11/1, Laxmi Park
Near Nangloi 2 Branch Post Office
Nangloi, West Delhi
Delhi – 110041, India


4. Refund Policy

Prepaid Orders:

  • Refund will be processed to the original payment method
  • Timeline: 5–7 business days after quality check

COD Orders:

  • Refund will be processed via:
    • Bank Transfer / UPI
  • Customer must provide correct bank/UPI details
  • Timeline: 5–7 business days after approval

5. Return Charges

  • Free return for defective/damaged/wrong items
  • For other reasons (size issue/change of mind):
    • ₹100–₹150 return shipping fee may be deducted

6. Exchange Policy

We support size exchange (subject to availability):

  • Exchange request must be raised within 48 hours
  • Only one exchange allowed per order

7. Damaged / Wrong Product

If you receive a damaged or incorrect product:

  • Report within 24 hours of delivery
  • Share proper unboxing video + images

Without proof, claims may not be accepted.


8. Non-Returnable Items

  • Items purchased during clearance or sale
  • Customized or special-order products (if any)

9. Contact Us

Email: khanshehraz356.sk@gmail.com

Phone: +91 70115 91204

Address: SECOND FLOOR, WZ-266, MADIPUR VILLAGE, New DELHI, New Delhi, Delhi, 110063

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